Palms 30

This property was the perfect mix of luxury, service and beauty! We cant wait to be back!!! Pura Vida!

Manager's Response

The location and the unit itself were very satisfying. The property is well maintained. Experienced a chair shortage the first two days of our stay. This was a result of high occupancy and reserved chairs for owners, who may not have used them for the day. NOTE: At any time an owner may reserve any chair to their liking. If you find yourself choosing one particular area and an owner arrives and chooses that area, you will be relocated.

The check-in staff informed of the following: chairs could not be reserved by renters and no pool toys/floats are allowed. Guests did not comply with this policy, nor was it enforced.

The grass frontage of the property has an easement that is considered public property. The umbrellas/chairs are located in this area. This was never mentioned by the property manager or check-in staff. This area is shared with the public (except the umbrellas/chairs). This area is used as a transit area for walkers, bikers and dogs. Unleashed dogs urinated and defecated in this area. Security could not stop this as they were not monitoring the front area closely.

Overall the security was inadequate. They would sit at the far end of the property and by the time they would attempt to approach a trespasser or dog, in many cases it was too late. On a number of occasions, trespassers were using the pool and shower. One could not feel safe leaving behind personal items to take a swim or return to the condo. On the weekends, this escalated into the evening hours (barbeques, overnight camping, loud music, soccer, etc). To add to these security concerns, the security staff/bartender/grounds keepers participated in fishing while on duty. There was a considerable communication barrier with the security staff.

It would be fair that all guests are informed of this easement and public access to The Palms property before signing a rental agreement. In closing, The Palms has a lot to offer, however with public access and security con

El días pasados tuvimos la oportunidad de visitar este lugar tan espectacular. Desde el primer momento el servicio al cliente fue increíble. Jonathan es un excelente host que nos facilitó todo lo que necesitábamos. La limpieza de las villas es increíble, las áreas en común se encuentre muy bien cuidadas y la belleza de la vista al mar no tiene comparación. Los invito a visitar y rentar estas increíbles villas y contactar a Jonathan que es excelente en su trabajo.